Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for specific downloads, enquiry forms, and subscriptions we might ask you to enter your name, email address, or other information.

Sharing of your personal information

We don't have current plans to, but it's possible that in future we may occasionally hire other companies to provide services on our behalf, including but not limited to processing transactions and shipping products. Those companies will be permitted to obtain only the personal information they need to deliver those services. Kienco takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

When you visit our website (any website, actually), non-personally identifiable information is collected, including (but not limited to) your browser type and version, which pages are viewed, page access times, and your IP address.  This collected information might be used internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you.  Where personally identifiable information is being collected (for example when you fill out a form), we reserve the right to respond and contact you with information about our services and products.  You can request to be removed from any communications at any time.

You can pretty much get away with anything in a Privacy Policy, because nobody reads them

We won't take advantage of this - but if you're reading this, it's likely that you're the only person doing so.  All sorts of things can be hidden in privacy policies, EULA's, and T's & C's.  Samsung's Smart TV will record your private conversations, and might even pass them on to third parties.  (Find out more here).  Certainly the CIA is aware of this, and has documented an exploit codenamed "Weeping Angel" that will allow them to hack those very same Smart TVs (via Wikileaks). And did you know that Europol did an experiment recently, where you had to agree to terms and conditions before getting free WiFi in London?  6 people agreed to the Herod Clause: "the recipient agreed to assign their first born child to us for the duration of eternity".  Ouch.  That one you can read about here.  They used to say that the best place to hide a dead body is on page 2 of Google.  But in fact, it's probably in an End User Licence Agreement.  As companies gather more and more details about us, a lot of our personal information is in the hands of consumer goods companies, tech companies, and governments.  For example, it took 4 years for someone to click on this link and read our privacy policy, even though we are mandated by law to advise you on how we might use your personal information.  As a result, we're surprised when our private details are utilised to target advertising to us - or worse, hacked and leaked.  Sometimes, these hacks and leaks come from the most unexpected places.  There's the Teddy Bear who leaked 2 million recordings between parents and their children.  Amazon's Alexa (a personal digital assistant, akin to Siri) was subpoena'd as a witness to a murder.  And of course, news of Ashley Madison being hacked led to both global mirth and outrage.  Client details on the extramarital affair website was leaked by hackers, even when clients had paid a premium to ensure all of their details were deleted from the servers.  In 2018, we had the Cambridge Analytics scandal, which has led to significant attention being paid to Facebook.  But in fact, tens of millions of people gave Facebook permission to share their data with third parties - the Cambridge Analytics dataset was granted, not stolen.  The price we pay for a free product is often our privacy.  We worry about privacy, but often trade it off for convenience, and do very little to understand how our details might be used.  

However, there are plenty of ways you can limit the amount of information that's gathered about you online, you should definitely consider getting yourself a VPN.  Many other methods really don't protect your privacy - Gizmodo has some great examples of why, here.  

Changes to this Privacy Policy

Kienco reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. 

Contacting us

Kienco welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by either of the following means:

Call: 1800 KIENCO / +61 3 9010 5436

E-mail: hello@kienco.com.au

Last Updated March 2017